Shipping policy

Last updated: July 27, 2026

Worldwide Shipping

Glossia Nail ships press-on nail products to customers in the United States and other supported international destinations.

Available shipping methods, costs, and estimated delivery dates are displayed at checkout before payment. We offer free standard shipping on orders over $49 USD where eligible.

Order Processing

Orders are carefully prepared, quality-checked, and packed before dispatch.

  • Handling time: 1–2 business days

  • Orders may be processed Monday through Sunday.

  • Public holidays, carrier closures, or unusually high order volumes may affect processing times.

  • Once an order has been shipped, the customer will receive a shipping confirmation email containing available tracking information.

United States Delivery Times

For standard press-on nail orders shipped to addresses in the United States:

  • Handling time: 1–2 business days

  • Estimated carrier transit time: 2–5 business days

  • Estimated total delivery time: 3–7 business days

The total delivery estimate includes both order processing and carrier transit time.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, address issues, public holidays, customs inspections, or other circumstances outside our reasonable control.

International Delivery

Delivery times for destinations outside the United States vary depending on the destination country, selected shipping method, customs processing, and local carrier availability.

The applicable shipping cost and estimated delivery date will be displayed at checkout before the order is completed. Customers are responsible for any customs duties, import taxes, or local fees charged by their destination country unless otherwise stated at checkout.

Restricted and Special Items

Products containing liquids, adhesives, removers, oils, or battery-powered components may be subject to carrier or customs restrictions.

These items may:

  • Require additional processing or inspection.

  • Have longer delivery times.

  • Be unavailable for express shipping.

  • Be unavailable for delivery to certain countries or regions.

Any applicable restrictions or delivery estimates will be shown at checkout where available.

Tracking Information

When tracking is available, a tracking number will be sent by email after the order has been dispatched.

Tracking information may take several business days to update after the carrier receives the package. If the tracking information has not updated for more than seven days, please contact:

support@glossia-nail.store

Please include your order number so our customer service team can investigate with the shipping carrier.

Address Changes and Order Cancellations

Customers should review their shipping address carefully before completing an order.

To request an address change or cancellation, contact support@glossia-nail.store within 12 hours of placing the order.

We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed. Once an order has entered processing or has been transferred to the carrier, it may no longer be possible to change or cancel it.

Glossia Nail is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer.

Delayed, Lost, or Stolen Packages

If a package appears significantly delayed or lost, contact support@glossia-nail.store with the order number and tracking details.

Glossia Nail will work with the shipping carrier to investigate the shipment. A replacement or refund will only be provided after reviewing the circumstances and confirming eligibility.

Packages marked as delivered but reported missing may require an investigation with the carrier. Customers should also check with household members, neighbors, building management, or the local carrier office.

Packages Damaged in Transit

If an order arrives damaged, contact support@glossia-nail.store within 7 days of delivery.

Please provide:

  • The order number.

  • Clear photographs or videos of the external packaging.

  • Clear photographs or videos of the damaged product.

  • A description of the damage.

Glossia Nail will review the evidence and provide an appropriate solution for eligible claims. Claims submitted more than seven days after delivery may not be accepted.

Contact Information

For shipping questions, contact:

Glossia Nail
Email: support@glossia-nail.store
Phone: +61 7 5562 1395
Business address: 17 Sandringham Drive, Robina QLD 4226, Australia