Refund policy

Last updated: July 27, 2026

30-Day Return Policy

Glossia Nail accepts returns of eligible defective and non-defective products within 30 days after delivery.

To qualify for a return, the product must be:

  • Unworn and unused.

  • In new and resalable condition.

  • Returned with all original packaging, accessories, and included items.

  • Accompanied by the order number, receipt, or other proof of purchase.

For hygiene reasons, press-on nails that have been worn, applied, altered, filed, resized, or exposed to glue or adhesive cannot be returned unless they arrived defective, damaged, or incorrect.

How to Request a Return

Before returning an item, contact us at support@glossia-nail.store and include:

  • Your order number.

  • The reason for the return.

  • Photographs or videos if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the correct mailing details. Returns must be sent by mail to:

Glossia Nail
17 Sandringham Drive
Robina, QLD 4226
Australia

Items returned without prior authorization may not be accepted. Please do not send a return until you have received confirmation and return instructions from us.

Return Shipping Costs

For change-of-mind returns, including ordering the wrong size, color, shape, or design, the customer is responsible for the return shipping cost.

If the product arrived damaged, defective, or different from what was ordered, Glossia Nail will cover the reasonable return shipping cost or provide another appropriate resolution.

We recommend using a tracked shipping service. Glossia Nail is not responsible for unauthorized returns or return packages lost in transit.

Restocking Fees

Glossia Nail does not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your product is damaged, defective, or incorrect, contact support@glossia-nail.store within 7 days of delivery.

Please provide your order number and clear photographs or videos showing:

  • The product received.

  • The defect or damage.

  • The external packaging, if it was damaged during transit.

We will review the information and offer an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Press-on nails that have been worn, applied, filed, resized, altered, or exposed to adhesive.

  • Products returned without their original packaging or included accessories.

  • Personalized or custom-made products.

  • Gift cards.

  • Items that present a hygiene or safety concern because they have been opened or used.

These exclusions do not limit any rights customers may have under applicable consumer-protection laws.

Exchanges

We accept exchanges for eligible products within the 30-day return period.

To request an exchange, contact support@glossia-nail.store before returning the product. Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund to the original payment method after approving and inspecting the return.

Customers are responsible for return shipping for preference-based exchanges. Glossia Nail will cover reasonable shipping costs when an exchange is required because the original product was damaged, defective, or incorrect.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable for change-of-mind returns. They will be refunded when required because Glossia Nail sent an incorrect, damaged, or defective product.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@glossia-nail.store.

Contact Information

For questions about returns, exchanges, or refunds, contact:

Business name: Glossia Nail
Email: support@glossia-nail.store
Phone: +61 7 5562 1395
Address: 17 Sandringham Drive, Robina QLD 4226, Australia